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Charge 5 Quick Reply Not Working Anymore

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‎04-01-2023 10:06 - last edited on ‎04-02-2023 07:44 by Moderator Alum

‎04-01-2023 10:06 - last edited on ‎04-02-2023 07:44 by Moderator Alum

I first noticed the quick reply stops working for my Charge 5 about 2 weeks ago -- I rarely use my watch to do text reply so I don't really know how long the problem has been going on. I can receive incoming texts just fine, but it just refuses to send out my quick replies (texts and emojis).

 

My firmware is up to date, Bluetooth connection is good, rebooted my watch several times, and I even re-did my custom replies ... but the problem persists.

 

Any idea or suggestion? Thanks.

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‎04-02-2023 07:43 - last edited on ‎02-12-2024 08:55 by Fitbit Moderator

‎04-02-2023 07:43 - last edited on ‎02-12-2024 08:55 by Fitbit Moderator

Hi, welcome to the Fitbit Community forums, @4Monsters.  

Thanks for the information that you've provided about this inconvenience with the Charge 5. 

Before considering other options, keep in mind this feature is currently available on your device paired with an Android smartphone. Devices paired with an iPhone or Windows 10 smartphone can only respond to notifications from the Fitbit app, such as Messages, Cheers, Taunts, and Friend requests.

Quick replies are activated automatically for any supported app that sends a notification from your smartphone to your Fitbit device. To receive and reply to messages from your device:

  • Your phone should be nearby with Bluetooth turned on and the Fitbit app running in the background.
  • To use the microphone in Versa 2 to reply to messages, in the Settings app, make sure the Microphone setting is set to On.

Make sure you've also performed the steps listed here to use quick replies and customize them.

Davide | Italian and English Community Moderator, Fitbit


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