Charge 5 not receiving notifications

[Tholi]

•  i am not getting notifications and I have restarted my phone, even deleted my app and downloaded it again, please someone help me how to remove that arrow msg on top

Moderator edit: subject updated for clarity

[DavideFitbit]

Hi, it's good to see you visiting the Fitbit Community for the first time, @Tholi.  

Thank you for the information provided regarding the inconvenience with your Charge 5 notifications and for the screenshot provided. 

Before taking any other options into consideration, please make sure that you've tried the steps listed in this article, as they have been helpful for other users experiencing something similar, and you can also try to disabling the notifications completely and setting them up again.

In addition, please check that the Do Not Disturb Mode and the Sleep Mode options are not activated, as they prevent the watch from vibrating and receiving notifications. 

If you're still having the same problem, other users have also found the steps below helpful:

1. On your phone, open the Settings app then Apps and notifications then Apps.
2. Tap Fitbit then Battery.
3. Turn off the Power-intensive prompt option.
4. Tap Launch.
5. Turn off the Manage automatically option, and turn on the Auto-launch, Secondary launch, and Run in background options.
6. Tap OK.

You can find other useful tips for using the Fitbit app on Android devices here.