Charge 5 Reboot Loop

[allisonodell]

My Charge 5 has been working fine for 6 months. All of a sudden it went black and would not turn on, when it had plenty of battery charge left. I attached it to the charger and since then it has been flashing the Fitbit logo every few seconds. I cannot wake it, I cannot go into the settings to restart it. I have tried pressing the button on the charging cable 3 times to restart it, but it just keeps flashing the logo. It cannot be synced to my iPhone and so I cannot change the clock face either. I have had the product less than a year. Please advise if the warranty would allow for a replacement device. 

[DavideFitbit]

Hi, welcome to the Community forums, @allisonodell. 

I appreciate all the information that you've provided about this issue with your Charge 5 device and the troubleshooting steps that you already tried. 

If you already tried to complete the 3 pulse restart procedure and you continue to experience the same problem, please try these additional steps that have been useful for other users:  

1. Please sync your device in the Fitbit app. 
2. If you  can't sync:
   • Remove the device in the Fitbit app.
   • Uninstall and reinstall the Fitbit app.
   • Set up the device again.
3. If it's still unresponsive, please try changing the clock face as well and check if you're able to see anything on the display. 

However, it seems that you already tried a few of these steps shared in the forums. If you continue to experience the same problem, I recommend that you get in touch with the Customer Support team for further assistance with this. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. 

See  you around.