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Charge 5 Sensor Gasket Failing

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‎09-06-2022 07:07

‎09-06-2022 07:07

I have a problem with a Charge 5 purchased this past July.  The gasket around the sensor on the back is slipping out. I noticed this with my Charge 5 when I got back the other day from a Florida trip.  I was outside all day for four days using copious sunscreen.  I took the Charge 5 off before spraying my arms and then replaced it after each re-spray.  It was hot & humid and I was sweating a lot.  No swimming, no drops, no cleaning of it.  The only thing that has touched the backplate is my arm.  Is there anything that can be done for this?  Here are a couple of photos of the gasket failing/

OtherPete_0-1662472087733.jpegCharge 5 Gasket Coming out 2.jpg

 

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‎09-07-2022 11:09 - last edited on ‎12-26-2024 06:35 by Fitbit Moderator

‎09-07-2022 11:09 - last edited on ‎12-26-2024 06:35 by Fitbit Moderator

Hi, welcome to the Fitbit Community forums, @OtherPete. 

Thank you for sharing all these details about the inconvenience you've been having with your Charge 5 and for the photos you've shared. 

I've been informed that you already contacted the Customer Support team for further assistance with this and it seems your case is still being reviewed. In this case, they will let you know how to proceed. 

Have a good day. 

Davide | Italian and English Community Moderator, Fitbit


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