09-07-2022
16:13
- last edited on
09-27-2022
10:55
by
DavideFitbit
09-07-2022
16:13
- last edited on
09-27-2022
10:55
by
DavideFitbit
My step and sleep data are wrong. Keep getting notifications that I’m an overachiever on my steps. Example this morning I had 2 or 3 thousand steps and I got a notification saying I was 10,000+ over my daily goal. On the sleep it appears to be in one time zone then when you go to the breakdown it shows the correct times.
Moderator edit: subject updated for clarity
09-27-2022
10:54
- last edited on
12-13-2024
15:48
by
MarreFitbit
09-27-2022
10:54
- last edited on
12-13-2024
15:48
by
MarreFitbit
Welcome to the Fitbit Community forums, @Alleyne.
I appreciate the information provided about these issues with your Charge 5.
If you're still receiving a notification about achieving your goal when you still don't have many steps recorded, please try the following steps:
Regarding the problem with your sleep information, could you please provide a few more datils? If possible, please a screenshot of the information you mentioned so we can further investigate.
I'll be around.
09-27-2022 11:42
09-27-2022 11:42
I think it might be MobileTrack that is creating the problem. Please look into your profile settings (go to your profile by clicking your icon on the App) and see if MobileTrack is set. If it set, disable it to see if does a difference.
09-27-2022 17:12
09-27-2022 17:12
When on the app on the main portion my sleep seems to be in one time zone however when I tap on the sleep to see my score for the week it shows the correct time