I posted the following responses to another user having a similar issue. Maybe this time, someone from Fitbit will weigh in. Here it is:
July 31 (response post #1 - edited for context) - My Charger 5 stopped working about a day ago. Tracker just shut off completely. I plugged it in with the official Fitibit charger, did the "button press thing" and the phone sure enough turned on and charged. After a few hours, the charge was at 100%. The tracker drained completely within an hour or two. I did the "button press thing" a second time, and then charged it overnight. Took it off the battery charger this morning. The battery was at only 99%. After an hour or two, the tracker completely shut off. I've owned this thing for over a year. Never had this particular problem. I'll try to call customer support and see if I have any better luck. I'll plan to report back. In the meantime, I've pulled my old Charger 2 from my desk drawer, and have started to reuse that. To be continued . . .
July 31 (post #2) - I just got off the phone with customer support. The person who assisted put me on hold while she escalated this to a higher power. She came back on the line and indicated there is nothing further I can do, and that I should hear from the warranty department via email with my options. Not holding out high hopes. Once again, to be continued. . . .I'll be back.
Aug 2 (post #3) – No further communication from Fitbit. The Charger 2 continues to run like a champ (even with cracked screen and shower with it regularly). Charger 5 is a decent product when it works, but appears to be of inferior quality.
