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Charge 5 won't charge anymore

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‎08-01-2023 11:43 - last edited on ‎08-02-2023 04:55 by Fitbit Moderator

‎08-01-2023 11:43 - last edited on ‎08-02-2023 04:55 by Fitbit Moderator

Charge 5 synced today at 2-45 then died and will not charge despite cleaning and checking plug and changing to another socket

Moderator Edit: Clarified subject

Best Answer
2 REPLIES 2

‎08-01-2023 14:51

‎08-01-2023 14:51

Hi, @Jimrie56! Sounds like you did all the troubleshooting I would suggest. I would suggest contacting Fitbit Support directly, especially if you're still within the warranty period.

MakMak | Community Council

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Best Answer

‎08-02-2023 04:57

In response to MakMak

‎08-02-2023 04:57

Hi there, @Jimrie56. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Charge 5 before reaching out. 

To better assist you, please confirm that you've followed the tips and recommendations provided here Why isn't my Fitbit device's battery charging?

If the above doesn't work, please follow @MakMak's advice and chat with us online or give us a call. Click here to get connected.

Maria | Community Moderator, Fitbit


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