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Charge 5 Stuck on Logo

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‎09-21-2023 13:21

‎09-21-2023 13:21

This is my 2nd Fitbit charge 5 and once again right on the 1year anniversary, it stop working.  I really like my Fitbit device especially tracking my weight loss journey. Have tried everything and nothing works, this is infuriating, given this is a known issue, either fix it, discontinue and provide users a free device that works or send out replacement device to all users at 1 year anniversary.  I really DON’T want to replace with an Apple Watch.

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‎09-21-2023 13:53

‎09-21-2023 13:53

It's good to see you participating in the community @LSS01.

Thank you for providing the details regarding the issue with your tracker.

I've been informed that you already contacted the Customer Support team for further assistance with this. In this case, they will let you know how to proceed. Please, keep an eye on your inbox.

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