Charge 5 screen wake

[BOP2SIX]

I use to “roll my wrist” to turn it on now I have to tap twice. How do I revert to wrist roll?

Moderator edit: updated subject for clarity. 

[SunsetRunner · Accepted solution]

😃 Hello @BOP2SIX 

It’s possible that you may have accidentally changed your Screen Wake settings. You can change your settings back to your preference by following these steps. Go to your clock face on your Fitbit Charge 5 and swipe down on the screen until you see the Screen Wake settings. Tap the screen wake settings until it is set to “auto”. This should put your Fitbit watch back to your preferred method of flipping your wrist.

Hopefully that solves your issue 😃 Happy Stepping 

[BOP2SIX]

Thank you for the response! I tried your method several times and I had no success in change the screen wake setting, anything else I might try?

[SunsetRunner]

😃 Hello again @BOP2SIX 

First and foremost I apologize for my late response. I did some digging around to see if there’s another issue that might be causing the wrist roll method not to function properly. What I found is that it’s quite possible that you have sleep mode enabled. Unfortunately it’s easy to unintentionally turn on sleep mode and not realize it. This could also cause you to not have the screen come on with a wrist roll as well. When sleep mode is on you disable your screen from waking automatically when you lift your wrist. Plus, it dims your screen, so even if you tap your screen awake or use the side button to wake it, your screen may be difficult to see. To check if you turned on Sleep Mode, go to your Fitbit’s Quick Settings menu and look for the crescent moon icon. If it’s highlighted, it’s on. Tap it once to turn it off–it should gray out. Maybe this might just be the issue. Hopefully so. Let me know 😉

[BOP2SIX]

Got it!! Thank you so much!!

Sent from my iPhone

[SunsetRunner]

😃 Woohoo @BOP2SIX! That’s fantastic! I’m happy it worked for you. 

[ACEAja]

This worked for me. Screen wake was greyed out on my charge 5. Turning sleep mode off made it "clickable" / 'highlightable" and enabled me toggle screen wake to Auto. Thank you Megabite! 

[SunsetRunner]

I’m so happy it’s worked for you @ACEAja 😃 Happy Stepping!

[JTNH]

Thank you! This was my issue.

[susi27]

Thanks, that helped me, too!

Sue

[Manyrains]

Mine doesn’t respond to tapping ; it says screen wake: manual. Does that mean that’s the current mode or is it what you want to change to? Regardless, tapping doesn’t do anything, if I tap it twice it just goes to the default screen and still won’t wake up with wrist up

[SunsetRunner]

Hello @Manyrains 

You here your screen set to manual. If you want to change it to waking it up with your wrist you need to set the screen wake to “Auto” ….😃 maybe this YouTube video will better explain it to you https://m.youtube.com/watch?v=xVsjujp4JMY

[Manyrains]

That’s the problem—nothing happens when I tap the manual setting

Sent from my iPhone

[SunsetRunner]

Hello again @Manyrains 

Try restarting your Charge 5. Here’s how it done: https://help.fitbit.com/articles/en_US/Help_article/1186.htm. After you restart your Charge 5 try to set the screen wake again. Hopefully it works this time. 
😃 Let me know how it goes 

[Manyrains]

I had tried that to no avail. Just discovered problem: I tapped sleep mode (I guess to turn it off?) then screen wake option became active. Thanks

Sent from my iPhone

[SunsetRunner]

I’m happy to see your back up and running @Manyrains 😃

[mprimus]

This happened to me - somehow 'sleep mode' was changed and switching it back worked for me.

[RedRobin53]

Thanks I thought it was the sleep tracker so I turned it on duh!🤦‍:female_sign:

[Akul_T]

Thanks a lot! That was precisely the issue. Relieved:)

[Imsurvivin17]

Thank you so much, after racking my brain as to why I couldn't turn off manual mode and I did a lot of searching I stumbled across this and thank you so much as that was my problem not sure how it got changed but I'm glad it's working again. I appreciate your help. Have a great day!