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Charge 5 - Undoing water lock - screen is unresponsive

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‎04-11-2023 13:35 - last edited on ‎04-11-2023 15:11 by Fitbit Moderator

‎04-11-2023 13:35 - last edited on ‎04-11-2023 15:11 by Fitbit Moderator

I used water lock to swim for 1/2 hour. Now the screen is blank and I cannot activate anything.  Any suggestions?

 

Moderator edit:  updated subject for clarity

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‎04-12-2023 03:06

‎04-12-2023 03:06

Welcome to the Fitbit community, @Soyson! 

To turn off water lock on Charge 5, you'll have to firmly tap the center of the screen twice with your finger. If you don't see "Unlocked" on your screen, please try knocking harder. If you're going to turn off this feature, your device's acceleration sensor will be used. This requires more power to activate than a normal tap on the touch display would be.

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Charge 6, Versa 4, Aria, Aria 2, Pixel 4a, Pixel 7
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