Charge 5 Unresponsive Screen

[gohrenkai]

Out of the sudden, I received email notification saying that my charge5 is low on battery. I charged it over night but it was just flashing Fitbit logo. Checked the help articles, tried restarting using the charger and unpairing from the app. None of the solution work.

Help pls. The logo is still flashing when I'm plugged into the charge. Just logo flashing, nothing else.

Moderator edit: edited title to clarity

[Mbsevans]

You’re not alone a number of people people have lost their ability to use their Fitbit product in the past week myself included. I’m approaching a week of not having use of it try to charge it it says it’s charged, but only to 99% and then once you pull the charger off of it it’s completely dead.  Absolutely ridiculous if you happen to call customer support, you’ll get some flimsy reply about look for an email in the next few days. No idea what that’s about. I haven’t received anything in the past three days now seriously considering going to an apple product after this fiasco. 

[CrisVillaFitbit]

Hi @gohrenkai Welcome to the community! And thanks for the insight @Mbsevans.

I understand this situation with the screen of your Charge 5, thanks for the steps followed.

I was informed you already got in touch with support, they'll give you a resolution, thanks for your patience.

[Mbsevans]

The response I just got from Fitbit is completely unsuitable and inadequate. of course there’s no warranty. How convenient for Fitbit. Fitbit needs to respond to the many customers whose units have died this past week. This is NOT the fault of any customers, this is the fault of Fitbit. 

[TaLoAl]

Mine just died yesterday. Apparently still syncing to my phone (if battery doesn't die within minutes), will display sms or need to do 250 steps or time, but you cannot change the screen view. Even to get screen to turn on you have to more firmly double tap it, never had to do that before. I've tried restarting via the charger multiple times but makes no difference. Very frustrating not having it work.

[kkaboom]

Happened to me too!

[gohrenkai]

Just an update. managed to connect customer support and got a replacement set for the charge5. Fingers crossed. Hopefully no more problem from here on!

[Veronica_soder]

I have a friend with this problem too. Will this update be for all Charge 5 or only for those who contact the support?

[gohrenkai]

I think there's no harm in trying to reach out to Customer Support and see what they say. Apparently mine was still under warranty coverage. Hope that helps!

[Veronica_soder]

My friend went to the store where he bought it and they did a total reset and now it's back to normal.

[Seguin]

Mine did the same thing. It’s fully charged but my screen is black. I called support and we went though a few things but nothing worked. They sent me a 50% off a new one, but not an upgrade. Mine is just 1 yr old. That’s a lot of money to replace the watch/tracker every year. I’m frustrated. 

[sellerskr]

My Charge 5 just went blank. It is charged but is now black.  Is there a way to reset it?  I don't see any buttons. 

[Veronica_soder]

I dont know how they did it but when i googled now and i found this and maybe that works for your charge 5. 

If Charge 5 is unresponsive:

Connect your device to the charging cable.

Press the button located on the flat end of the charger 3 times within 8 seconds, holding each press for about 1 second.

Wait 10 seconds or until the Fitbit logo appears.

Note: If the device doesn’t restart, wait 15 seconds and try again.