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Charge 5 - Wallet charge was lost by registration error.

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‎10-11-2021 06:47 - last edited on ‎10-12-2021 11:51 by Fitbit Moderator

‎10-11-2021 06:47 - last edited on ‎10-12-2021 11:51 by Fitbit Moderator

When I registered Suica in the wallet function of fitbit chage5 and charged 5000 JPY, an error message appeared and said "This Suica is invalid. You need to delete it". So I deleted the suica and re-registered the suica, and the 5000 JPY disappeared. I then recharged 5000 JPY, but the previous 5000 JPY is not there. My credit card company has charged me twice for 5000 JPY. How can I get a refund for the missing 5000 JPY?

 

Moderator Edit: Clarified subject

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‎10-12-2021 11:53 - last edited on ‎08-13-2024 16:14 by Fitbit Moderator

‎10-12-2021 11:53 - last edited on ‎08-13-2024 16:14 by Fitbit Moderator

@ogoshi Welcome to the Fitbit Community. Thanks for the details mentioned. 

I appreciate the troubleshooting performed prior to posting. I was able to see that you've been in touch with our Support team, please continue the communication with them, this to avoid any confusion. 

See you around. 

 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


View best answer in original post

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3 REPLIES 3

‎10-12-2021 11:53 - last edited on ‎08-13-2024 16:14 by Fitbit Moderator

‎10-12-2021 11:53 - last edited on ‎08-13-2024 16:14 by Fitbit Moderator

@ogoshi Welcome to the Fitbit Community. Thanks for the details mentioned. 

I appreciate the troubleshooting performed prior to posting. I was able to see that you've been in touch with our Support team, please continue the communication with them, this to avoid any confusion. 

See you around. 

 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


Best Answer

‎10-22-2021 00:03

In response to SilviaFitbit

‎10-22-2021 00:03

hi.

This issue solved by support team. Thank you.

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‎10-22-2021 14:06 - last edited on ‎08-13-2024 16:14 by Fitbit Moderator

In response to ogoshi

‎10-22-2021 14:06 - last edited on ‎08-13-2024 16:14 by Fitbit Moderator

@ogoshi Thank you for getting back. 

Glad to hear that it was resolved by our Support team. I'd like to invite you to the Health & Wellness boards, you'll find tips about Get Moving and Healthy Eating, see you around. 

See you around. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


Best Answer