Charge 5 - White screen

[Marjo1956]

Already enjoying my 3rd Fitbit and again I am disappointed by a white screen! After contacting support unit seem defect. No solution to reset properly. We can get a discount if we buy a new unit. This is bad service for a bad product. It is 2025 and you cannot tell your customer to solve it by buying a new Fitbit with a discount of 35%. We live in Europe ad should receive 2 year full warranty! Subject: Warranty Claim and Request for Replacement of Defective Fitbit Dear Fitbit Support, My wife is an enthusiastic user of Fitbit products. Unfortunately, she has now experienced three instances where a Fitbit device stopped functioning within twelve months. The last time, your support team sent a replacement clock unit under warranty. However, this unit is now defective and only displays a white screen. In consultation with your support team, we have followed all suggested steps to reset the device, but without success. Eventually, we received an email from you offering a 35% discount on the purchase of a new Fitbit. We find this offer disappointing and unacceptable, given the warranty terms and European consumer law. Based on the two-year statutory warranty and European consumer protection regulations, we request a free replacement clock unit. We trust that you will address this matter appropriately and provide a suitable solution. We look forward to your response.

Moderator edit - updated subject for clarity

[MarioSFitbit]

Hi @Marjo1956 ! Welcome to the Community !
I appreciate your message, and I'm sorry to hear about this issue regarding the device's white screen.
I understand your feelings about the whole situation. 

I could see that you are in contact with support, so I suggest you continue with them, since they are the appropriate channel for your request, since they have the appropriate tools to verify your options.