Charge 5 Won't Charge

[CFPhoto]

My Charge 5 will no longer charge (anyone else see the irony here).  I have cleaned the contacts on both the Fitbit and the charging cradle/cable.  I have tried several different USB power adapters and yet the Charge 5 does not take a charge.  It is still running, but the battery is down to just 7%. So it won't be long before it dies.  Any troubleshooting suggestions?  Unfortunately, I do not know anyone with a Charge 5 to be able to try their charger.  

[acbabe]

I did as CF suggested and it did restart the fitbit but now it won't stop buzzing and the logo just keeps flashing. Still isn't charging either. Tried the restart a couple more times and it blinks off for a second but then resumes the buzzing and flashing 

[pachartrand]

I tried a new charger (that I knew worked) and still, Charge 5 Fitbit won’t charge. I do feel a ‘vibrating’ in the Fitbit when I apply charger and even did the reset button procedure. Does anyone know if there is anything to Fitbit Charge 5 itself I can do or is this Fitbit trash??
Very disappointed with this!!

Sent from pat's iPhone

[Rbrown2424]

Same here. I’ve tried every troubleshooting solution with no success. I also tried calling support (call was not connected) and signed up to be called back (no response). I don’t know what I should try next, but I don’t feel like anyone is trying to help me. 

[pachartrand]

I think it is a ‘lost cause‘ from things I’ve read on internet …and replacing the battery (saw on YouTube) is not easy either. … think I’ll use declare it dead - I did get 2 yrs out of it but NOT happy with that and may not do another Fitbit if this is the kind of service we get and quality from the Fitbit itself
Sent from pat's iPhone

[Tonio1209]

Do you know anyone else with a charge?  Try their charger.  Mine started working when I did this

[tucson520]

Hello!

I have tried this and all the other tricks I can find in this forum. My Fitbit Charge 5 wouldn't charge so I bought a new charger (Fitbit brand) and am still having the same problem. The watch seems to "catch" the charge for a second but then loses it. The battery level will sometimes jump around (saying it's at 1% then 40% then back to 1%), sometimes it looks like it's restarting, sometimes it will say it is charging but stay at low percentage for a very long time. 

I have tried resetting the watch (when I can keep the charge long enough), the button on the charger method, and even bought a new charger. Thanks in advance!

[Justharry]

Well .. you can keep trying .. and good luck if you do … … but planned obsolescence may have bitten you … … I drank the cool aid and bought the Charge 6 .. but it could be my last Fitbit depending on how it goes.

[tucson520]

Argh! That is frustrating...and also what I am suspecting. 

[amcq0907]

Hi, I'm having the same problem.  My Fitbit Charge 5 has stopped charging.  I've tried the reset function suggested above but with no success.  Any other suggestions please?

[pachartrand]

Sorry, but nothing found. From what I’ve read (from other owners) it’s a lost cause. I’ll think twice before replacing it with another Fitbit Charge …
Sent from pat's iPhone

[SHMbak]

I left a Charge 6 that did this (after replacing a Charge5 that did it twice, once in warranty and once outside) on a table for a month.  Then put it on a charger again (was going to take it to the e-waste facility that day) and lo and behold, it started charging.  I had already gotten the replacement Charge 6 (under warranty) but the original one is still holding a charge at least 3 months later.  So you can try in a last-ditch effort to let it COMPLETELY discharge, then put on the charger.  I would have tried that on the two Charge 5s that I had, but took them to e-waste without a complete, total discharge.

[amcq0907]

The weird thing is the fitbit isn't charging and it's a black screen but on the app it's still counting steps?!?! I'll try leaving it for a while and come back to it thanks 

[Trev72]

Hi, the screen stays black to save battery unless you tap it (usually twice) or set it to illuminate when twisting the wrist to look at it. If that doesn't work there is probably a problem with the light source.

Sent from Outlook for Android<>

[amcq0907]

Yes I know but it's not doing that. I'm not even getting the vibration when putting it on charge.  

[pachartrand]

I agree!!!
Sent from pat's iPhone

[EdieMae1]

I have similar issue. I used the button and I get the fitbit logo but, now after 2 hrs it hasnt had a charge...why?

[honeybunchs]

There is no button on the flat end

[KrisAgain]

Yeah... with the merger I bit it and got the Google 3. I've had it for a
week. And I can't use it because I don't have a minute to read through and
figure out the technology. This is what happens when you get a discount
through customer service. Thank you for your insight!