Charge 5 Won't Scroll

[MsAlison]

I can tap through to see stats, scroll up to access hours, heart rate, etc and scroll down to access sleep mode, settings, etc. However, I cannot scroll right or left to access alarms, timers, etc. I've tried resetting device, changing the clock face then resetting and still nothing. Feeling sad...

[AndreaFitbit · Accepted solution]

Welcome to the Fitbit Community, @MsAlison. I'm sorry to hear that your Charge 5 won't scroll and thank you for letting us know about the steps you have followed in order to correct this. 

I understand how frustrating this could be and could you sync in the Fitbit app by tapping their profile picture > Charge 5 > Sync Now.

If Sync Now doesn’t work, tap your profile picture > Charge 5 > Tile to see if the firmware banner appears.

[Talahthas]

Welcome to the Fitbit community, @MsAlison!

Sad to hear that your Charge 5 isn't working as expected. As you've mentioned that you've already tried restarting your device, I'd suggest to completely erase your device. Make sure you've synced before you do that to not lose any data your Charge 5 may have tracked so far. Then remove your device from within your Fitbit app. Finally follow the instructions I've linked below to erase your device and set it up from scratch in the Fitbit app:

Erase Charge 5 

If this won't work for you, you could run the battery of your Charge 5 completely down and give it a full charge for several hours afterwards.

As a final resort, you might want to contact Fitbit support to get further assistance:

Fitbit Support Contact