Charge 5 Won't Sync, Charge, or Update

[LittleRedFoxx23]

My Charge 5 will not charge, sync, update, get notifications, or connect to Bluetooth. I have made sure my phone and the Fitbit app are updated, I have restarted my phone and my Fitbit, I have turned Bluetooth off and back on, I have deleted and reinstalled the app, I have removed the device and tried to re-add it (which now it cannot finish connecting). There is an update for the Fitbit device but it won't let me install because it can't connect. I have also tried the 3 pulse reset on the charging cable but nothing happened. 

Is anyone else having issues? Any other suggestions? My Fitbit was working fine yesterday.

Thanks for any feedback!

[Fit.Billie]

I also have the exact same issue and cannot figure it out. I also have tried all the suggested tips on how to restart my device but nothing works. Best i got out of my charge 5 was the fitbit icon on the screen for a few second and once I seen a little red X. 

[Steve_t100]

If it's on a galaxy phone with a android 13 update on which someone phones have them automatically updated it killed the Charge 5 at this point. Fitbit known this issue since November and still hasn't been corrected. It affected my plans I suggest you look for a product that has reliability. I'm not getting reimbursed for my premium for time lost it just shows how much your not valued as a customer. They will tell you use another phone, it's not a solution. Few days needing fixing ok but it's almost Christmas 

[Eddy999]

Totally agreed with @Steve_t100.  Customer support is trained to offer 2 solutions, either go get yourself another phone in order to use Fitbit device or wait for the fix (which could be months and months). I bought a new Charge 5 and just worked for 5 days (activated 11/29 and stopped sync on 12/4).  I just got off a chat with customer support Jalene.  After spending 30 minutes in diagnosis my charge 5, then I am told that my phone or android version is not compatible at the moment.  Options are to find another phone to use or wait for the fix.  Then I said I googled the issue and it seemed it been there for a while and still didn't have a fix.  Guess what's next, Jalene replied couple messages and immediately ended the chat without letting me to have a chance to ask any further question. Can't believed I got hanged up.. what a bad customer service and I warn everyone if they consider Fitbit, think again.  But I think whoever searched the forum here is already a victim like me.

[Steve_t100]

So you spent 30 minutes and they wasted your time? They remove your posts when they see do fit. "Guidelines" yet they disrespect you when you have questions and cut you off. I suggest you cancel your premium. If they valued you they should proactively credit you. It is owned by Google. I had them for 2 years. I can't imagine what could happen if there was another android update after this one lol.