Charge 5 - Won't charge

[Eleanor92666]

I have a fitbit charge 5 that will not charge above 1%. Less than a year old and I cleaned both the charger and watch and nothing.

Moderator edit - updated subject for clarity

[MarioSFitbit]

Hi @Eleanor92666 and warm welcome to the forums. 

I appreciate your message, and I'm sorry to hear that your Charge 5 will not charge above 1%. 
Thank you for the troubleshooting efforts. 

I understand your feelings about this situation, and I'll be glad to suggest you some other tips, explained in the following help article : Why isn't my Fitbit device's battery charging?

[RiekoC · Accepted solution]

Hello @Eleanor92666 

If the troubleshooting recommended by the Moderator doesn't work, the next step would be to contact Support (<-- click link). Complete the prompts until you get the option to chat or call. Since your device is less than a year old, you could have options under warranty.

[Eleanor92666]

Thankyou for the help. I did contact support after trying to get the watch to charge. My watch was still under warranty since I didn't even have for a year. They looked up my watch by it's serial number. I have returned my watch to Google fit and it will arrive to them on Monday. They said I should have replacement within 10 business days. The person I spoke with was very friendly and helpful and walked me through what I needed to do and all I had to do was go to fed ex and my shipping label was already there. Thank you, Eleanor 

[RiekoC]

Hello @Eleanor92666 

Thank you for letting us know that you're getting a replacement under warranty and that the process has gone smoothly so far. Hopefully, it won't take too long to get your replacement.

[Eleanor92666]

Thank you 😊