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Charge 5 - Won't charge

‎03-18-2025 11:03 - last edited on ‎03-18-2025 11:06 by Fitbit Moderator

‎03-18-2025 11:03 - last edited on ‎03-18-2025 11:06 by Fitbit Moderator

I have a fitbit charge 5 that will not charge above 1%. Less than a year old and I cleaned both the charger and watch and nothing.

 

Moderator edit - updated subject for clarity

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2 REPLIES 2

‎03-18-2025 11:10

‎03-18-2025 11:10

Hi @Eleanor92666 and warm welcome to the forums. 

I appreciate your message, and I'm sorry to hear that your Charge 5 will not charge above 1%. 
Thank you for the troubleshooting efforts. 

I understand your feelings about this situation, and I'll be glad to suggest you some other tips, explained in the following help article : Why isn't my Fitbit device's battery charging?

MarioSFitbit Modérateur Communauté Fitbit - Si mon message vous a aidé, marquez-le comme solution et félicitez-moi !! Avez-vous des conseils pour être plus en forme ? Forum de discussion Santé et Bien Être.
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Wednesday

In response to MarioSFitbit

Wednesday

Hello @Eleanor92666 

If the troubleshooting recommended by the Moderator doesn't work, the next step would be to contact Support (<-- click link). Complete the prompts until you get the option to chat or call. Since your device is less than a year old, you could have options under warranty.

Rieko | N California USA MBG PE

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