Charge 5 - Workout Function/Heart Rate

[Jaydogger]

Has anyone had any luck getting the Charge 5 to actually work when starting the workout feature (weights)? I barely registers heart rate, when it does, it is way off, causing the actual workout numbers to look like you to a leisurely walk on the beach. This is my second Charge 5, one is on its way back to Fitbit already. Is there something I have not tried other than wrist placement and resets. Maybe tape it to my forehead? The frustrating part is that for 2.5 weeks after I bought the first one, it worked spectacularly. After the update, it became more of a child's toy. Really a shame as I like the Fitbit app but hate the product. Any recommendations? Possibly a different product? Any and all input welcome.

PS - I have plenty of workout video footage showcasing how well this product works - both Charge 5s that I purchased, and few clips of when it actually worked...maybe I will post.

Moderator edit: format

[DavideFitbit]

Hi, welcome to the Fitbit Community forums, @Jaydogger. 

Thank you for sharing all these details about the issue you've been having with your Charge 5 and the heart rate feature. 

I've been informed that you already contacted the Customer Support team for further assistance with this and it seems they've provided you with some instructions. In this case, they will let you know how to proceed.  

Thanks again for the information provided so far. The team is constantly working to improve the Fitbit experience and your feedback is a big part of that process. 

See you around. 

[dmor20]

This happens to everyone and support just spits out the same tired answer instead this co pant figuring out a fix for an issue that should be prioritized. 

Moderator edit: word choice 

[DavideFitbit]

Thank you for sharing all your comments and feedback about this, @dmor20. 

Let me know if you're also experiencing any specific issue with heart rate and if you've tried any of the troubleshooting steps shared online. 

I'll be around.