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Charge 5 Yellow screen

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‎05-31-2022 16:00 - last edited on ‎06-01-2022 07:21 by Moderator Alum

‎05-31-2022 16:00 - last edited on ‎06-01-2022 07:21 by Moderator Alum

I have an issue with my Charge 5. Yesterday, May 30, 2022, I noticed that my screen turned yellow. My screen used to be more vibrant and clear now it's not vibrant but yellow. I can use the charge 5 normally, like checking my steps, heart rate, etc. I have restarted my watch and attempted to change the screen wallpaper but it is still yellow. Does anyone have the same issue? How can I fix this?

 

 

Moderator edit: format

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‎06-01-2022 07:20 - last edited on ‎01-20-2025 10:12 by Fitbit Moderator

‎06-01-2022 07:20 - last edited on ‎01-20-2025 10:12 by Fitbit Moderator

Welcome back to the Community forums, @Gboba91. 

I appreciate the information provided about the issue you're experiencing with the Charge 5 and the troubleshooting steps that you already tried.  

This seems a bit odd; if you haven't done so already, please make sure the restart procedure you mentioned earlier is the three pulse restart method described here. 

However, if you already tried the steps mentioned earlier or you've tried changing the clock face option and you continue to experience the same problem with the display, I recommend that you get in touch with the Customer Support team for further assistance with this. They will let you know how to proceed. 

The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. 

See you around. 

Davide | Italian and English Community Moderator, Fitbit


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