I was walking on vacation Sept. 8th out of the country when my Charge 5 suddenly went black. No reaction to tapping, no green light, nothing. I put it on the charger and did the entire reset process and after several attempts, it briefly came on. When I went to the app on my phone it said an update was required, but the fitbit again went dead and lost connection with the app. I've tried everything for weeks to get this thing to work. Opened a case 8-0928000036633 with customer service and they were helping until suddenly they wouldn't help me as I hadn't migrated my Fitbit account to a Google account. I informed them their guidance and website stated the Fitbit accounts were in place through at least 2025 but they refused to help. I've been told 3 times I will receive an email about my concerns with moving to Google, but I haven't received it yet. Now I have a brick I just bought 3 new bands (actually Fitbit bands) that are useless and weren't cheap.
Does customer service ever respond or do they just tell you something to get you off the line and never follow up? I loved the old Fitbit product but now am lost. Why would I buy a new Fitbit when they won't respond, and software updates appear to intentionally brick the device contrary to what they're telling the press. HELP!
