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Charge 5 active zone minutes

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I changed to charge 5 as my screen broke on my charge 4 but I don’t seem to be getting any active zone minutes. I was in peak for 20 minutes workout but only got 8 zone minutes. What am I doing wrong?

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I use to average at the very least 150 zone minutes a week.  Starting after July 5, my Charge 5 is not tracking zone minutes. I have restarted my Fitbit both on line and manually with the charger.  I called Fitbit and was able to reset the Bluetooth on my phone.  This has me very stressed!

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