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Charge 5 adding steps

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‎12-05-2024 02:56

‎12-05-2024 02:56

Hi, I’m having the same issue I had a few months ago. Just done a walk of 9k steps but as soon as I end the workout activity it’s added another 9k steps? Latest version I have is 4.3. Why does it keep doing this? 

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‎12-05-2024 06:53

‎12-05-2024 06:53

Hi @jessiemegk ! Welcome back to the Community ! 
Thank you for your message. I'm sorry to hear that you are experiencing this situation with the extra steps. 
It seems that you might have MobileTrack on.
MobileTrack uses the phone's sensors to count steps. This is for when you have left your Fitbit at home (e.g. while charging). Please make sure MobileTrack is not activated.
It may happen that the steps recorded with the cell phone overwrite those from your Charge 5. 
In the Fitbit app, tap the devices icon (top left corner). There you will see the devices linked to your account. If you see the Mobile Device Active (Smartphone) option, tap it and remove it from the account.

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