Charge 5 alarms suddenly stopped working

[Shelschneider]

I have a few alarms set for various things throughout the day. They occasionally stop working, but a reboot usually fixes them. Today, they all stopped. I rebooted. I deleted every alarm and created them all again. I tried swiping after creating them. Nothing makes them work. I have tried all these things many times today. Nothing helps at all. I see that others also have trouble that started today with no fix yet.

[DavideFitbit]

Hi, welcome to the Fitbit Community forums, @Shelschneider. 

I appreciate the information provided regarding this inconvenience with your Charge 5 and for confirming that you already tried a few troubleshooting steps. 

Just to confirm if this may be related to the vibration motor on the device, could you please confirm if you've seen a similar problem when you receive notifications for example. Is the device vibration working for notifications and this happens only for the alarms? 

In the meantime, could you please confirm if the restart procedure you mentioned earlier is the one using the charging cable as described here, instead the restart option available on the device's settings?

I'll be around. 

[Shelschneider]

It only happened with the alarms, but this afternoon they started working again. I didn't do anything. They just started working again.

[DavideFitbit]

@Shelschneider Thanks for confirming that your alarms started working again. That's great news! 

See you around in the Community.