Charge 5 & Huawei P30

[Gartom]

Owned my Charge 5 less then 48 hours and will not sync. 

Done every thing suggested, force stop on app, bluetooth on and off, reset fit bit, then came here to see there's sync issues with Huawei phones 😡

Wish I read this before buying. 

Anyway is there a fix other than constantly resetting the Fitbit as I lose my data when I do. 

Moderator edit: format

[DavideFitbit]

Hi, welcome back to the Community forums, @Gartom.. 

I appreciate all the information that you've shared about the difficulty you're experiencing with your Charge 5 and the troubleshooting steps that you already tried. .

If you haven't done so already, please try the following steps that have been useful for other users: 

• Force quit the Fitbit app. 
• Turn Bluetooth off and on. 
• Open the Fitbit app and sync again
• Follow the recommendations listed here to sync with and Android device. 

In addition, I recommend that you try restarting the device using the three pulse restart method: 

1. Connect your device to the charging cable. For instructions, see How do I charge my Fitbit device?
2. Press the button located on the flat end of the charger 3 times (end of the USB cable), pausing for 1 second between presses. Then wait 10 seconds or until the Fitbit logo appears.

If you're still having any issues, let me know if you already tried all the steps listed here to resolve syncing problems, and make sure to check the compatibility requirements listed here and to keep the Fitbit app updated to the latest version available. 

I'll be around.