Welcome to the Fitbit Community forums, @Rubes2be.
I appreciate the information provided about this issue you're experiencing with your Charge 5.
Could you please provide a few more details? Let me know if you're device is not tracking heart rate at all or if you mean the heart rate information is not accurate. In the meantime, I recommend that you try restarting the device again using the three pulse restart method mentioned here below, instead of the restart option found on the Charge 5 itself:
- Connect your device to the charging cable. For instructions, see How do I charge my Fitbit device?
- Press the button located on the flat end of the charger 3 times, pausing for 1 second between presses. Then wait 10 seconds or until the Fitbit logo appears.
In addition, please follow the instructions in this article to improve the accuracy of heart rate information and check the information mentioned here about other factors that could affect your heart rate reading, as this has been useful to other users who have experienced something similar.
Hope this helps, I'll be around.
Davide | Italian and English Community Moderator, Fitbit
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