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Charge 5 autorecognition with zero kcals

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‎05-12-2023 04:58

‎05-12-2023 04:58

Hi, recently started my Charge 5 autorecognise only GENERIC TRAINING. It's usually walking, it shows steps taken but no kcals.

Any idea why is this happening?

 

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‎05-12-2023 06:40

‎05-12-2023 06:40

"GENERIC TRAINING" is not in my auto-recognized exercises list, and certainly not with a date.  I'm guessing you are renaming it after it is recorded.  Is that right?  If so, what about calorie count before you rename it?

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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‎05-12-2023 07:14

In response to JohnnyRow

‎05-12-2023 07:14

No, I don't rename it. It's what Fitbit generates instead of walk, I guess. It may be because of walking with a stroller....

Anyway the main thing that bothers me is that after syncing the total calories on my Fitbit get reduced. For example: Before sync the tracker shows 2800 kcals and after sync only  2740...

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‎05-12-2023 08:01

In response to numbie

‎05-12-2023 08:01

Hi, @numbie , I am pretty sure this is a weird hiccup/bug! Your Fitbit should not be auto tracking "Generic exercise" with those stats missing! (When pushing a buggy the most likely auto tracked exercise is usually "outdoor bike".  

 

I would suggest giving your Fitbit a restart and see if that fixes it - that is, a restart won't change previously tracked activities but hopefully it will be working properly moving forward. 

 

I would also suggest logging out of your app and logging back in again - that might update those weird auto tracked exercises.

Sense, Charge 5, Inspire 2; iOS and Android

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