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Charge 5 band won't lock.

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‎10-23-2022 13:21 - last edited on ‎10-25-2022 06:38 by Moderator Alum

‎10-23-2022 13:21 - last edited on ‎10-25-2022 06:38 by Moderator Alum

Bought my Fitbit 5 in July. About a month ago, the band, which was not the original, but a metal band compatible with Fitbit 5, disengaged and the whole Fitbit fell to the ground. Now, this happens 1-3x per day. One of the locks for the band won't lock properly, so just about anything will cause it to unlock and the Fitbit falls to the ground! I didn't buy insurance, but it's only been  3 months.This should not be happening. What can I do?

 

 

Moderator edit: subject updated for clarity

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‎10-25-2022 06:38 - last edited on ‎11-06-2024 03:31 by Fitbit Moderator

‎10-25-2022 06:38 - last edited on ‎11-06-2024 03:31 by Fitbit Moderator

Hi, thank you for sharing that you experienced this inconvenience with your Charge 5, @DeeBee1027.  

I've been informed that you already got in touch with the Customer Support team for further assistance with this and it seems they've shared some instructions with you. In this case, they will let you know how to proceed and I recommend that you continue the communication with them. 

Have a good day. 

Davide | Italian and English Community Moderator, Fitbit


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