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Fitbit Charge 5 White Screen

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‎10-24-2022 02:44

‎10-24-2022 02:44

My Fitbit Charge 5 started flashing a bit yesterday, and today it shows nothing but a blank white screen no matter what I do. Things I have tried:

- restarting 

- long restarting 

-changing the clock face 

- updating 

 

Still nothing. It vibrates when placed on the charger or is restarted, but that's it. It still seems to be tracking metrics according to the app, but it's otherwise unusable. Thoughts? 

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‎10-25-2022 06:50 - last edited on ‎11-06-2024 03:30 by Fitbit Moderator

‎10-25-2022 06:50 - last edited on ‎11-06-2024 03:30 by Fitbit Moderator

Hi, welcome to the Fitbit Community forums, @meagunn.  

I appreciate the information that you've shared about this issue with your Charge 5 and that you already tried a few troubleshooting steps.

I've been informed that you already got in touch with the Customer Support team for further assistance with this and it seems they've shared some instructions with you. In this case, they will let you know how to proceed and I recommend that you continue the communication with them. 

Have a good day. 

Davide | Italian and English Community Moderator, Fitbit


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