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Charge 5 bands keep coming off

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‎01-28-2024 07:02 - last edited on ‎01-28-2024 07:18 by Fitbit Moderator

‎01-28-2024 07:02 - last edited on ‎01-28-2024 07:18 by Fitbit Moderator

The wrist band will not stay connected to the tracker no matter what. This is the second one in a year and a half that has done this. No matter what band I use or which side I switch the band to, it's constantly coming unclipped and falling off and getting lost. 

Moderator Edit: Clarified subject

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‎01-28-2024 07:35

‎01-28-2024 07:35

Hi there, @QueenJuliet. Welcome to the Fitbit Community Forums. I'm sorry to hear that the bands of your Charge 5 keeps coming off. I understand where your concern is coming from. We'll do our best to help you with this!

I've seen you contacted our Support Team after posting here and they're now assisting you with this matter. If the steps that our team has provided did not work, please feel free to contact them back for further assistance. Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly. 

Thank you in advance!

Maria | Community Moderator, Fitbit


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