Charge 5 battery and screen issues

[greenleesh]

I have replied on a few related posts, but cannot find any answer and it has been 2 months now

Mid-June I did a system update, and all of a sudden the battery life went from lasting 5-7 days to not even lasting a full day. Screen still worked, so Did multiple restarts both through the device and the charging cord, but nothing helped.

I just sucked it up charging it every day after seeing a lot of other people have the same issue as well as a black screen after the update, so figured FitBit messed up and would fix the issue the update caused.

2 weeks ago my screen also went blank. When after the battery died I connected it back to the charger, there was no logo screen and the device was getting hot. Tried resetting with the button on the USB cord, and nothing. Have been plugging it in just in case and a few of the times it vibrated like it was starting, but still nothing on the screen.

Has anybody had success contacting customer service and know if they are working on a fix for this bug? Or because there is now a Charge 6, they are just dismissing it as wear and tear on the device and are not going to do anything except tell us buy a new device? 

I’ve loved FitBit and stuck with it even after they started charging for some features. But if there is not going to be a fix for this and I have to get another device, I’d be afraid to get another FitBit if it is going to suddenly start malfunctioning in 2 years like my Charge 5.

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @greenleesh. It's nice to see you around the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that the battery of your Charge 5 is not lasting as it should. We‘re taking your comments and sentiments in regards to our products and services into consideration. 

To better assist you, I suggest reaching out to our Support Team who will be able to take a closer look into this issue and provide further help. This form is only meant for you to use. Click here to get access to it. 

Please note that our products are indeed designed and made to last (this goes for each product component) however, there is not an infallible way to ensure that no issues will be present in the long run. Because of this, our Warranty Policy  is set into providing as much coverage as we can. For more information about our warranty, see fitbit.com/legal/returns-and-warranty