Charge 5 battery and time issues

[TracyStr]

My Fitbit is suddenly losing battery charge every day or two (like completely dead). I turned off the "always on" but that's not helping. It also displayed the incorrect date all day today, showing tomorrow's date instead of today's.  Syncing is hit and miss as well. Any suggestions??

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @TracyStr. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Charge 5 is showing the wrong time and that the battery is draining quickly. I understand your concern, I will do my best to help you with this!

As a first approach, please bear in mind that as all rechargeable batteries age, they deteriorate to some extent and an older device will need to be charged more often than a new one. The best way of minimizing this effect is to avoid deep discharges of the battery. To maximize the overall life of your Fitbit device's battery, ideally keep it between 20-80%.  Many people find that a daily battery boost works best ( e.g. giving it a 15 minutes charge while you are showering in the morning). In addition to the Always-On, keep in mind that there are other factors that may impact the battery life of your device. For more information, see Can I extend my Fitbit device's battery life? 

Regarding the wrong time, may I know if you've experienced syncing issues recently? Is the connection between your Charge 5 and your phone good? Keep in mind that your Fitbit device uses the time of the device you're syncing with. If you haven't done so yet, I'd recommend trying the following steps in the order listed:

• Unpair your Fitbit device from your phone's Bluetooth and Fitbit app.
• Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your Fitbit device.
• If there is no connection, restart your Fitbit device.
• Once your Fitbit device is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again. 

With the steps above, what I want you to do is to pair your Charge 5 first to your phone's Bluetooth settings before any other Bluetooth device is connected to your phone.