My experience with Charge 5

[g8orz03]

When I got my first Charge 5, I loved. It was a significant improvement over my previous Fitbit. It however failed while under warranty and was replaced. The second Fitbit failed in about 10 months, but I’m told the warranty only applies to the original purchase and didn’t reset with the replacement. WTH Fitbit. I was given a 50% off discount code to purchase another, but I’m hesitant to invest in another device if the quality of my last 2 Charge5s is indicative of the current quality standards. 


Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @g8orz03. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention. We‘re taking your comments and sentiments in regards to our products and services into consideration.

Thanks for your question about why we offered a discount towards a new Fitbit product instead of a replacement of your existing Fitbit product. Our limited warranty provides repair or replacement of products that have a defect while still in the warranty period. Your device is out of the warranty period, and therefore is not eligible for repair or replacement, but we want to offer you a discount to thank you for your loyalty to Fitbit. For more information about our warranty, see fitbit.com/legal/returns-and-warranty.

Note that our products are indeed designed and made to last (this goes for each product component) however, there is not an infallible way to ensure that no issues will be present in the long run. Because of this, our Warranty Policy  is set into providing as much coverage as we can. 

If you are not sure whether you choose the Charge 5, we recommend checking out our comparison page at https://www.fitbit.com/compare, where you can see at a glance the features that each Fitbit device provides. 

Even though I truly appreciate you took the time to come here and express your feelings towards your experience with your Charge 5 and also want to find a resolution to your issue, my best advice is to keep the conversation with our Support Team. Note for this kind of inquiries/cases/process, there's not so much we here in the forums can do for you as this is something that our team handles based on our policies.

Thanks in advance!