Charge 5 battery draining after the update

[manaaju]

It appears that Thursday's update is preventing Charge 5 batteries from holding its charge. Starting Friday, mine gets charged to 100% and loses its charge within three hours. Anyone else experience this?

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @manaaju. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention. I'm sorry to hear that the battery of your Charge 5 is draining quickly. I understand your concern, I will do my best to help you with this!

Since you mentioned that this started happening after the update, please try to logout of the Fitbit app and swipe off the active face on your phone and turn off the phone's Bluetooth, then hold the watch button for 10 seconds till it vibrates and the logo appears and wait for it to start. In this disassociated state the battery should last as before.

Nevertheless, please bear in mind that as all rechargeable batteries age, they deteriorate to some extent and an older device will need to be charged more often than a new one. The best way of minimizing this effect is to avoid deep discharges of the battery. To maximize the overall life of your Fitbit device's battery, ideally keep it between 20-80%.  Many people find that a daily battery boost works best ( e.g. giving it a 15 minutes charge while you are showering in the morning).

Using features such as always-on display and GPS require more frequent charging. If you turn on the always-on display, your Charge 5 will have a battery life of up to 3 days and if you also use built-in GPS continuously it'll have a battery life of up to 5 hours. For more information, see Can I extend my Fitbit device's battery life?

Please find below some tips to best charge Fitbit devices:

• Use only genuine Fitbit charging cables
• Use only UL-certified wall chargers
• Avoid USB battery packs
• Charge at room temperature

For charging purposes, your charging cable or your base station can be plugged into any USB power source, including but not limited to:

• A computer
• A Wall A/C to USB adapter, commonly found with smartphones
• A DC to USB adapter (vehicle power port)