Charge 5 won't hold a charge

[LeahH1]

My Charge 5 used to hold a charge for 7days now I have to charge it everyday. It won't hold a charge. I have tried the usual troubleshooting but it isn't working. Fitbit please solve this. 

Moderator Edit: Clarified subject

[RiekoC]

Hello @LeahH1 

When my Charge 5 started having rapid battery loss, I restarted and recharged my device multiple times over several days. As soon as I saw a rapid drop in battery, I restarted my Charge 5 and put it on the charger until it was back to 100%, often doing this multiple times in a day. Eventually, this process got my device "unstuck" and the battery went back to lasting 6-7 days. Although there's no guarantee that this will work for you, it might be worth a try.

[MarreFitbit]

Hi there, @LeahH1. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that the battery of your Charge 5 is still draining. I understand your concern, I will do my best to help you with this!

Please bear in mind that as all rechargeable batteries age, they deteriorate to some extent and an older device will need to be charged more often than a new one. The best way of minimizing this effect is to avoid deep discharges of the battery. To maximize the overall life of your Fitbit device's battery, ideally keep it between 20-80%.  Many people find that a daily battery boost works best ( e.g. giving it a 15 minutes charge while you are showering in the morning).

Using features such as always-on display and GPS require more frequent charging. If you turn on the always-on display, your Charge 5 will have a battery life of up to 3 days and if you also use built-in GPS continuously it'll have a battery life of up to 5 hours. For more information, see Can I extend my Fitbit device's battery life?

Please find below some tips to best charge Fitbit devices:

• Use only genuine Fitbit charging cables
• Use only UL-certified wall chargers
• Avoid USB battery packs
• Charge at room temperature

For charging purposes, your charging cable or your base station can be plugged into any USB power source, including but not limited to:

• A computer
• A Wall A/C to USB adapter, commonly found with smartphones
• A DC to USB adapter (vehicle power port)

@RiekoC Thank you so much for your help!