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Charge 5 battery draining quickly

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‎10-03-2023 12:02 - last edited on ‎10-03-2023 15:20 by Fitbit Moderator

‎10-03-2023 12:02 - last edited on ‎10-03-2023 15:20 by Fitbit Moderator

I’ve had my charge 5 for about a year now. all of a sudden the battery isn’t lasting as long. It used to last me a week. Now it’s drained within a few hours. Anyone else having this issue? 

Moderator Edit: Clarified subject

Best Answer
97 REPLIES 97

‎10-12-2023 05:51

In response to MomEMom

‎10-12-2023 05:51

You would like to think so.....

 

Best Answer

‎10-22-2023 06:18 - last edited on ‎10-25-2023 12:32 by Fitbit Moderator

‎10-22-2023 06:18 - last edited on ‎10-25-2023 12:32 by Fitbit Moderator

Hi! 

yes all of a sudden last night, my heart rate sensor has stopped working as well, any updates? 

thank you,

Sophie 

----

Obviously this is a wider issue. Everyone knows how to do the basic steps to reset their watches/ saves battery and still nothing? Fitbit needs to acknowledge this issue and fit it asap.

Best Answer

‎10-22-2023 07:15

‎10-22-2023 07:15

This morning my charge 5 drained in about 20 minutes after being fully charged. Now it won't sync or charge. I've only had it since April.

 

Best Answer

‎10-22-2023 10:17

‎10-22-2023 10:17

I’ve had my C5 for 2 years this month.

For the most part, the battery would last longer, whether inside or outside, but lately it is drained faster when using outside, with the GPS.It would also drain while inside, but not as fast.

Before today, the past 2 Sunday’s, I’d start with 80% and during my run, the screen will be black. When I get home and plug it in, it would show it’s at 68%, so it shouldn’t have stopped working.

 

This is very frustrating.

I fully charged it last night, but before I went outside, I made sure it was again fully charged.

I was able to do my run without the issue, but after only an hour and a half of use, it was at 34%.when I plugged it back in.

 

 

 

Best Answer

‎10-23-2023 02:49

‎10-23-2023 02:49

Mine died out of the blue and won’t start back up.  Won’t charge did the device. Did the reset and nothing. It seems Fitbit wants you to buy the new one so they sabotage your older one. Seems a bunch of people are having the same issue. Google straight ran this thing into the ground.  

Best Answer

‎10-23-2023 03:03

In response to Blueprint26

‎10-23-2023 03:03

How annoying!! I have spoken to customer service via the app. They put me onto the escalations team who have asked for date of purchase etc. not sure what will come of this but I’ve cancelled my premium until it’s fixed. My HBS have also stopped working. 

Best Answer

‎10-23-2023 04:54

In response to Slc14

‎10-23-2023 04:54

I started with the sudden battery issues when the new phone app was released, and then the screen display disappeared - nothing except when I reboot & see the logo - but the lights underneath show it's working.  It tracks steps & sleep (when it doesn't die) but no reminders to move, can't use the screen at all, and I have to charge it twice a day.  Customer service told me 2 weeks ago that my case was going to the Escalations team and that I'd be getting an email about my options, but still nothing.  A device should last longer than this.  Shoddy.

Best Answer

‎10-23-2023 05:54

In response to katam

‎10-23-2023 05:54

I am STILL waiting for customer services to get back to me.  I have been waiting for 3 weeks!!  

It's such a shame FitBit customer service used to be good.  But since they have been bought by Google, they do not care about their customers! 

I can't believe so many people are having the same problem and FitBit are not acknowledging it or doing the right thing by their customers!

 

Best Answer

‎10-23-2023 06:54

In response to Stephen5150

‎10-23-2023 06:54

I just got on with them again, since it's been 2 weeks waiting for that email.  I was asked to do different troubleshooting steps, then told again that I'd get the email.  I'm guessing the delays are because they're getting a lot of calls?  As a programmer, I get that unexpected issues can come up and that it takes time to figure out what is causing problems - if it's even a software issue - and then longer to fix it.  I'll gladly tolerate these issues awhile & wait for a fix rather than send this device to the trash heap - so wasteful - but I'd like to know that they ARE looking for the issue and working on a fix.  In the meantime I'm looking at other brands, too.

Best Answer

‎10-23-2023 06:57

In response to Cats54

‎10-23-2023 06:57

Exactly the prob. I have customer service service asking me to only use GPS on phone. What a joke. I told her so what if GPS is the issue? I bought the device to suit my lifestyle, not the other way round.

 

She further insists that if I don't follow her SOP, she will not be able to proceed further. Needless to say, I told her the fitbit have better use at the landfiled and Google (Fitbit) has just permanently lost a customer.  

Best Answer

‎10-23-2023 09:50

In response to Carlybc

‎10-23-2023 09:50

Exactly! This lame nonsense that Fitbit personnel keep pushing is all fluff. These Charge 5 units have serious issues, just in last two weeks mine has started acting strange, with VERY short battery life and then dying altogether. I finally got it to take a charge yesterday (or so it seemed) and it actually started working normally (so it seemed). And I was happy, but cautious. My happiness was short lived, as the software was showing low battery level and within the hour it died again altogether. With the complete lack of help from Fitbit, and the constant head games they play (promising a discount on a new unit, but never telling me what the discount is, or how to obtain it) I CANNOT ever recommend again, any Fitbit product.

Best Answer

‎10-23-2023 09:57

In response to ebkeating

‎10-23-2023 09:57

They could clearly care less. Just the same old worn out “you’re out of the warranty period”. 

Best Answer

‎10-23-2023 10:19

In response to Mbsevans

‎10-23-2023 10:19

I finally got the email.  You're out of warranty, but here's a coupon code for 50% off another fitbit - but that excludes the Charge 6.  If I've been buying the Charge series for years, why exclude it?  Whatever - a tracker should last more than 18 months, and a sudden problem should be addressed not papered over with oh, well, it's out of warranty.  But something tells me they're not going to put any effort in diagnosing the issue and resolving.  No more fitbits for me if this thing doesn't show a firmware update notification in the next week or so before I get sick of waiting.

Best Answer
0 Votes

‎10-23-2023 10:35

In response to katam

‎10-23-2023 10:35

Wow! Really?????? Well that decides it for me. A discount, but you cant get a Charge 6????????? That’s the only unit I would ever consider. What a joke this company has become. At least you’re doing better than me, they wont tell me what the discount is!

Scott Evans
Sent from my iPad
Best Answer

‎10-23-2023 10:54

In response to MomEMom

‎10-23-2023 10:54

Agreed! Mine was great for a year and a half, then last week boom! Wont charge, wont light up screen etc etc. I cannot afford this either and I rely on mine due to past heart operation and a need to monitor. I definitely cant afford an Apple or Garmin product, so Fitbit have left this long time user (I have owned 2 Fitbits previously) stranded and unable to monitor anything for health purposes.

Best Answer

‎10-24-2023 00:32

In response to Mbsevans

‎10-24-2023 00:32

Thanks! Will check them out.

Scott Evans
Sent from my iPad
Best Answer
0 Votes

‎10-24-2023 03:14

‎10-24-2023 03:14

I have the same problem. This is my second fitbit and I had to replace it a year ago for the same reason. Guess I will give up on it and put it in the bin! Definitely not going to buy another one as they appear to only last for around 1 year.

 

Best Answer

‎10-24-2023 03:57

In response to Blueprint26

‎10-24-2023 03:57

Thank you for sharing, I will check it out. You would think with all of the
discussion on this subject, someone from Fitbit would make a comment or
suggestion.
Best Answer

‎10-25-2023 11:00

‎10-25-2023 11:00

@Citybird  OMG they demoted you LOL.  Sorry, it's terribly funny because I always thought it was something I might just have left as default (recovery runner) when I set up my profile.  I Don't Even Run.  LOL  But it sounds now like you're in the bad kids corner.  I am sorry.  I should be joining you shortly at this rate.

@MbsevansOk, editing your posts is messed up.

Best Answer
0 Votes

‎10-25-2023 11:09

‎10-25-2023 11:09

I want to update this community, as I go all the way to the support and back. Long story short, Fitbit devices are meant to work during warranty period so if you are in Europe you are lucky to have 2 years. After warranty, you have to buy new one, no replacement nor option to repair. My case is interesting one, I bought Charge 4 about 2 years back (some months more), after about year and half battery start draining out fast. So was offered or discount voucher (I guess 30%) or replacement. I go for replacement and got Charge 5, not what I was expecting as I bought few bands and charging cables (which one cannot use with Charge 5). In less than six months same happened with new one. After boring emailing and texting, I got answer that as warranty past they cannot do nothing and offer me to go to shop and buy new one (maybe they Analyse my data and made conclusion that I’m not smartest one). I find this business model unique,  profitable and environmentally friendly.

Best Answer