help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 5 battery draining quickly

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎11-30-2023 19:40 - last edited on ‎12-01-2023 09:42 by Fitbit Moderator

‎11-30-2023 19:40 - last edited on ‎12-01-2023 09:42 by Fitbit Moderator

I got the charge 5 in early August it lasted until mid November. So the battery was great for the first few months but has been close to dead now after 4 days tops. I started having trouble charging it a couple weeks ago, tonight the whole back came off. The new app also really really sucks. The price of the watches and the monthly member ship ABSOLUTELY :hundred_points: NOT WORTH IT!!!!

Moderator Edit: Clarified subject

Best Answer
0 Votes
1 REPLY 1

‎12-01-2023 09:50

‎12-01-2023 09:50

Hi there, @Twitch042. Welcome to the Fitbit Community Forums. I'm sorry to hear that the battery of your Charge 5 started draining quickly and the back came off. I understand how you must be feeling. We'll be glad to help you!

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance. Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly. 

We hope to get you back on track soon!

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes