Charge 5 battery draining quickly

[Superficies]

My Charge 5 has had poor battery life for about 6-8 months. For the first few months, it was down to 2-3 days. Then 24 hours. The past couple of weeks I'm down to 12 hours. I thought it was due to these firmware updates or app issues, but I'm wondering if my 2-year-old Charge 5 has just reached the end of its lifespan. Has anyone had prior Fitbit experience? How long should I expect the battery to last after 2 years? 

Moderator Edit: Clarified subject.

[ManuFitbit]

Welcome back to the community @Superficies.

Thank you for sharing the inquiry regarding the inconvenience with your Charge 5.

If you haven't done so already, please make sure that you've followed the steps provided in this article to improve battery life in general, as this has been generally useful for other users. In addition, please complete a three pulse restart following the steps listed here below: 

1. Connect your device to the charging cable. For instructions, see How do I charge my Fitbit device?
2. Press the button located on the flat end of the charger 3 times (end if the USB cable), pausing for 1 second between presses. Then wait 10 seconds or until the Fitbit logo appears.

[SPTodd]

I have been having the same exact issues for about a month or more. I used to be able to go days without charging my device 

[Superficies]

You know, I did all that 6 months ago, and then like 50 times since, so I'm pretty sure the problem isn't me. Is this at least a known problem? This seems to be a common issue 

[Bobberty]

Same.

I charged mine yesterday. It was working fine earlier, now its died....again.

Another reset required.  

---

Same issue. I realised that there's a green light permanently on, o  the back which is likely why the power drains. 

Reported it via "contact us " and they're replacing it for free. Had it since Xmas 2022.

Worth a try folks. 

[Noreht]

Mine is doing exactly the same. It was fine and now it is only charge for an hour and then die. Bought my Charge in Feb 2022 so it seems like they only have a lifespan of 2 years....just seems odd that it happended so quick. You would expect it to die slowly over time not all of a sudden.

[Lvmr]

Button??WHAT BUTTON,?

[Superficies]

There's a little button on the charging cable, right by the USB side. It's faint and hard to press.

[RiekoC]

Hello @Lvmr 

There is a small inset button on one side of the USB end of the charging cord that came with your device. See picture below:

[Lvmr]

Yep and now it doesn't display at all due to the recommended change manual
display. Ugh

Nancy Strelow

[Jfeen82]

I’m having the same issues. I used to go about 5 days without having to charge the battery on my Charge 5. Now it goes from 100% to 0% in less than 30 minutes. My problems started happening Saturday. No one from Fitbit has any rhyme or reason as to why this is happening. If they do, they will not share. None of their articles or suggestions will help either. They are useless. 

[Lvmr]

And their battery saving suggestion of turning the display from auto to
manual has caused the screen to not turn on at all. Ugh

Nancy Strelow

[Jfeen82]

Are you sure your battery isn’t dead? I would hook it up to the charger for a few hours.

[Lvmr]

Yes I'm positive

Nancy Strelow