Charge 5 battery draining quickly

[Christopher1467]

I have been using my charge five for about 3 years now and then yesterday (8/28/24) after about 5 mounts of no use I tried to charge it. It did charge and I left it charging for about an hour. I came back to it and looked at the battery on the screen said it was at like 80 something. So I took it off and it wouldn’t turn on. So I put it back on the charger and it said it was at 1 percent.

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Christopher1467. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that the battery of your Charge 5 is draining quickly. I understand your concern, I will do my best to help you with this!

Please note that there are some issues that affect this, being which power source is used and how clean the contacts are and how well the charger is seated. As per the description of your post, it could be a sign the contacts need cleaning. Confirm that you've tried all tips and recommendations provided here Why isn't my Fitbit device's battery charging?

Please make sure your Charge 5 is receiving good power source, please find below some tips to best charge Fitbit devices:

• Use only genuine Fitbit charging cables
• Avoid USB battery packs
• Charge at room temperature
  
  

For charging purposes, your charging cable or your base station can be plugged into any USB power source, including but not limited to:

• A computer
• A Wall A/C to USB adapter, commonly found with smartphones
• A DC to USB adapter (vehicle power port)

Bear in mind that as all rechargeable batteries age, they deteriorate to some extent and an older device will need to be charged more often than a new one. The best way of minimizing this effect is to avoid deep discharges of the battery. To maximize the overall life of your Fitbit device's battery, ideally keep it between 20-80%.  Many people find that a daily battery boost works best ( e.g. giving it a 15 minutes charge while you are showering in the morning).

[Christopher1467]

So I have cleaned both of the item multiple time, I have left it charging now for about 5 hours and it still has the same problem. It also for some reason has gone back five minutes.