Charge 5 battery will not charge

[NettyT]

My screen is blank and FitBit will not charge. I have followed advice on Community about trying a different cable, cleaning FB and restarting lots of times over the past 3 days to no avail. There doesn’t appear to be a live Chat anymore unless I am looking in the wrong place.

My device was purchased in September 2023 from FitBit as a replacement and therefore still under warranty. How do I contact FitBit Support Team (if there is one) to arrange for a replacement.

Thank you for any help.

[Gr4ndp4 · Accepted solution]

Hi, @NettyT, welcome, go to "Customer Support", work through steps 1 & 2 to reach the contact options & use the chat facility, better still the phone for a prompt response.

I hope this helps.

Cheers

[NettyT]

Thanks - I spoke with Customer Support two days ago but not very helpful. As my Charge 5 was sent to me last September as a replacement for a previous Charge 5 that had also packed up, this o r WS not covered by the warranty as it only covers the original one apparently.

I was sent a voucher for 35% off a new device purchased direct from Google. However the choice of trackers or smart watches is very limited. I think I will buy an Apple or Garmin device next time having had 4 FitBits in 5 years all of which have packed up very quickly.