Charge 5 battery draining quickly

[mzee83]

After working perfectly for 26 months, and having kept it on my wrist mostly 24/7 for that period, my Charge 5 battery has been draining down after fully and normally charging to 100%. If I want it to function, I have to charge it at least twice a day. It charges normally, , as it has to 100% but within  8 or so hours it’s 39% and quickly continues to plunge to 0. We have tried ALL THE FIXES repeatedly, even deleted the ap, and did a total reset… losing all data in the process. We’ve been working on this for two days with no resolution. Obviously there are a lot of people suddenly having this problem!!! Help!!! I don’t want to give up my Fitbit.. it’s done the basics I needed up until this week. 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @mzee83. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that the battery of your Charge 5 is draining quickly. I understand your concern, I will do my best to help you with this!

As a first approach, please bear in mind that as all rechargeable batteries age, they deteriorate to some extent and an older device will need to be charged more often than a new one. The best way of minimizing this effect is to avoid deep discharges of the battery. To maximize the overall life of your Fitbit device's battery, ideally keep it between 20-80%.  Many people find that a daily battery boost works best ( e.g. giving it a 15 minutes charge while you are showering in the morning).

To better assist you, please confirm that you've tried all tips and recommendations provided here Can I extend my Fitbit device's battery life?

If the steps above has been attempted but to no avail and since you have a Charge 5 and report that the battery is not lasting as expected, I need additional information from you that would best be shared privately. I’m sharing a link to a form for you to fill out so we can look into this further. 

This form is only meant for you to use, so let me know once you’re done. Click here to get access to it. 

[mzee83]

I have completed the form as requested.
Thx!
Sent from my iPad