Charge 5 red light won’t turn off

[Tzlee]

My charge 5 started vibrating sporadically every so often and when I looked at it, it was black. It continued to vibrate randomly every so often and thought that was odd if it were dead but put it on the charger anyways. The Fitbit symbol appeared and walked away. When I came back to get it, it was black. The red light was on and the screen black. Couldn’t get it to come back on for a while. Finally able to get the Fitbit to turn on with pushing the cord reset button. Synced it to my phone and no the date is showing April 14th (it’s the 11th) and the red light still won’t go off. 

[Tzlee]

In just a few minutes it has gone from 100% charged to 88% charged with no previous issues. How do I fix this!?

[RiekoC]

Hello @Tzlee 

When my Charge 5 started having rapid battery loss, I restarted and recharged my device multiple times over several days. As soon as I saw a rapid drop in battery, I restarted my Charge 5 and put it on the charger until it was back to 100%, often doing this multiple times in a day. Eventually, this process got my device "unstuck" and the battery went back to lasting 6-7 days. Although there's no guarantee that this will work for you, it might be worth a try.

Were you able to get the correct date on your Charge 5 after syncing?

[LizzyFitbit]

Welcome on board, @Tzlee. @RiekoC Thanks for your advice!

@Tzlee Thanks for sharing your experience with your Charge 5, and the steps tried on your own. To work on this, I went ahead to check your details and I noticed that you already got in touch with our Support team. I'm happy they're helping you out, and my suggestion is to keep an open communication with them.