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Charge 5 battery dying

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‎01-16-2024 01:01 - last edited on ‎01-16-2024 14:23 by Fitbit Moderator

‎01-16-2024 01:01 - last edited on ‎01-16-2024 14:23 by Fitbit Moderator

Battery lasted 36 hours before August 2023. Then it lasts only one hour. When I am not using it and when I chrged it, it dies still in on hour. So sad because it is great device. Seems to be problem with other users FitBit charge 5 also.

 

Moderator edit: clarified subject

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1 REPLY 1

‎01-16-2024 14:22

‎01-16-2024 14:22

Hi @sinik.  Welcome to the community forums.

Thank you for sharing the inquiry regarding this situation with your Charge 5. Sorry to know this. 

Before considering other options, please make sure that you've followed the steps provided in this article. In addition, try to perform a restart following the steps listed here below, this has been useful for other users experiencing something similar: 

  1. Connect your device to the charging cable. For instructions, see How do I charge my Fitbit device?
  2. Press the button located on the flat end of the charger 3 times (end if the USB cable), pausing for 1 second between presses. Then wait 10 seconds or until the Fitbit logo appears.

The battery can last up to 7 days; because battery life is affected by use and other settings, actual results may vary, but the battery shouldn't be draining only after one or two days. Keep in mind that some of the feature that can drain the battery more rapidly are: 

  • Built-in GPS (Charge 5 can have a battery life of up to 4 day when using this feature regularly, or up to 5 hours if you use it continuously).
  • Always-on display (Charge 5 can have a battery life of up to 3 days when using this feature). 
  • Using an SpO2 clock face (Fitbit points out in this article that you may have to charge your Fitbit device more often when collecting SpO2 data).
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