Charge 5 battery is draining quickly

[jberz]

It looks like I'm having similar issues as other people -- I purchased a Charge 5 about a year and a half ago. It stopped working after 6 months, so they sent me a new one. The new one suddenly stopped working just outside of the warranty at 13 months, and the best I'm offered is a 35% discount. The battery seems to drain within a few hours, even when fully charged. This is my 3rd Fitbit in about 6 years, I had an original Charge and then a Charge 2. 


Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @jberz. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Charge 5. We‘re taking your comments and sentiments in regards to our products and services into consideration. 

Please note that our products are indeed designed and made to last (this goes for each product component) however, there is not an infallible way to ensure that no issues will be present in the long run. Because of this, our Warranty Policy  is set into providing as much coverage as we can. For more information about our warranty, see fitbit.com/legal/returns-and-warranty 

Even though I truly appreciate that you've taken the time to come here and share your experience, please note for this kind of inquiries/cases/process, there's no so much we here in the forums can do for you as this is something that our Support Team handles based on our policies. Nevertheless, please feel free to reach out to them again if you need further assistance or clarification regarding the outcome of your case. Thanks in advance! 

[RiekoC]

Hello @jberz 

When my Charge 5 started having rapid battery drain, I restarted and recharged my device multiple times over several days. As soon as I noticed the battery% had a big drop, I restarted my device then put it on the charger, often doing this multiple times in a day. This process eventually got my Charge 5 "unstuck" and the battery life went back to lasting 6-7 days. Although there's no guarantee that this will work, it might be worth a try.