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Charge 5 battery is draining too quickly

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‎05-05-2023 09:48 - last edited on ‎05-05-2023 10:53 by Fitbit Moderator

‎05-05-2023 09:48 - last edited on ‎05-05-2023 10:53 by Fitbit Moderator

Hi, Received a software update yesterday and Fitbit wouldn't work until done.  After updating, blank screen.  All instructions followed to rectify.  Got screen back but will only hold charge for 2 hours max.  It held charge for about a week prior to this.
Am fed up because same problem last year with charge 4 after update.  Fitbit replaced that with my Charge 5 which is less than a year old!  

I see lots are having similar problems.

 

 

Moderator Edit: Clarified subject

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‎05-05-2023 10:54 - edited ‎05-26-2023 12:12

‎05-05-2023 10:54 - edited ‎05-26-2023 12:12

Hi there, @Jusona. Thanks for stopping by in the Community Forums and sharing the details about the issue with your Charge 5. I understand how you must be feeling. 

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Maria | Community Moderator, Fitbit


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‎05-05-2023 11:27

In response to MarreFitbit

‎05-05-2023 11:27

Same here. I did everything suggested by the support team but my charge now only lasts 2 days.  The first time my FitBit lost its charge too quickly it buzzed and buzzed on my wrist.  It just vibrated out of control. Since then I did all of the steps but it loses charge. 

 

Mine is a bit over a year old. I loved my FitBit while it lasted.

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