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Charge 5 battery is draining too quickly

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‎05-20-2023 01:40 - last edited on ‎05-20-2023 04:54 by Fitbit Moderator

‎05-20-2023 01:40 - last edited on ‎05-20-2023 04:54 by Fitbit Moderator

I had no battery issues, but recently my charge 5 demands to ad a Card for. Payment services. Since the battery drains within... Minutes. In the app I can see it draining. Is it broke? 

 

Moderator Edit: Clarified subject

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‎05-20-2023 04:55 - edited ‎05-26-2023 03:55

‎05-20-2023 04:55 - edited ‎05-26-2023 03:55

Hi there, @Guido12345. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Charge 5. 

If you haven't done so already, please make sure that you've followed the steps provided in this article to improve battery life in general, as this has been generally useful for other users. In addition, please complete a three pulse restart following the steps listed here below: 

  1. Connect your device to the charging cable. For instructions, see How do I charge my Fitbit device?
  2. Press the button located on the flat end of the charger 3 times (end if the USB cable), pausing for 1 second between presses. Then wait 10 seconds or until the Fitbit logo appears.

The battery can last up to 7 days; because battery life is affected by use and other settings, actual results may vary, but the battery shouldn't be draining only after a few hours. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎05-20-2023 04:55 - edited ‎05-26-2023 03:55

‎05-20-2023 04:55 - edited ‎05-26-2023 03:55

Hi there, @Guido12345. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Charge 5. 

If you haven't done so already, please make sure that you've followed the steps provided in this article to improve battery life in general, as this has been generally useful for other users. In addition, please complete a three pulse restart following the steps listed here below: 

  1. Connect your device to the charging cable. For instructions, see How do I charge my Fitbit device?
  2. Press the button located on the flat end of the charger 3 times (end if the USB cable), pausing for 1 second between presses. Then wait 10 seconds or until the Fitbit logo appears.

The battery can last up to 7 days; because battery life is affected by use and other settings, actual results may vary, but the battery shouldn't be draining only after a few hours. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes