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Charge 5 battery is draining too quickly

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-31-2023 13:52 - last edited on ‎06-01-2023 04:15 by Fitbit Moderator

‎05-31-2023 13:52 - last edited on ‎06-01-2023 04:15 by Fitbit Moderator

Dear Fitbit, I tried everything you suggest in other threads but nothing helps. My device is still under warranty, its in perfect condition otherwise, no scratches... I just want a working device. What should I do?

Moderator Edit: Clarified subject

Best Answer
4 REPLIES 4

‎05-31-2023 14:24

‎05-31-2023 14:24

Hi @Marc_SI  you'll want to get with customer support.

https://myhelp.fitbit.com/s/home?language=en_US 

They will work with you to see what can be done to help you.

Stepping in the U.S.A. since September 2013. Android 14

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0 Votes

‎06-01-2023 04:17

In response to Odyssey13

‎06-01-2023 04:17

Hi there, @Marc_SI. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Charge 5 before reaching out. @Odyssey13 Thank you so much for your advice!

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Maria | Community Moderator, Fitbit


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Best Answer

‎06-01-2023 07:32

In response to MarreFitbit

‎06-01-2023 07:32

Hi,

I contacted your support team 2 days ago when I submitted a claim, which was denied. I still do not understand why. I have a faulty product that is still under warranty. Please help. I just want a working device.

BR

Best Answer

‎06-02-2023 06:17 - edited ‎06-02-2023 06:17

In response to Marc_SI

‎06-02-2023 06:17 - edited ‎06-02-2023 06:17

@Marc_SI We‘re taking your comments and sentiments in regards to our products and services into consideration.

Please feel free to reach out to our Support Team once again if you have any further questions or concerns regarding the outcome of your case. Since you have reported this matter to our team, please note there's nothing left we here in the community can suggest other than reaching out to our team again. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes