Charge 5 battery is draining too quickly

[thNOLA]

I charged my Fitbit Charge 5 battery on Saturday, March 9 to 99%. Today, Monday, March 11 it was down to 1%. I had trouble getting it to charge. When it finally did charge, it stopped at 87% and would not go any higher. BTW, I've only had my Fitbit for 18 months!

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @thNOLA. Welcome to the Fitbit Community Forums. I'm sorry to hear that your Charge 5's battery is draining quickly. I understand where your concern is coming from as your Fitbit device is not that old. I'm here to help you!

If you haven't done so already, please make sure that you've followed the steps provided in this article to improve battery life in general, as this has been generally useful for other users. In addition, please complete a three pulse restart following the steps listed here below: 

1. Connect your device to the charging cable. For instructions, see How do I charge my Fitbit device?
2. Press the button located on the flat end of the charger 3 times (end if the USB cable), pausing for 1 second between presses. Then wait 10 seconds or until the Fitbit logo appears.

The battery can last up to 7 days; because battery life is affected by use and other settings, actual results may vary, but the battery shouldn't be draining only after a few hours.