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Charge 5 won't hold a charge

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‎03-11-2024 05:26

‎03-11-2024 05:26

2 days ago my charge 5 went dead. I've charged it twice and restarted it 3 times, and it's almost dead again after 2 hours. Is it bound for the landfill?

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3 REPLIES 3

‎03-11-2024 07:41

‎03-11-2024 07:41

Hi there @Painting101, welcome to the community and thanks for mentioning the steps you have tried. 

Thank you for reporting us about the inconvenience you are facing. Please be aware that certain features may have an effect on how long your device's battery lasts. The Always On Display is one of the features I describe. With some clock faces, you may use this option to keep the display on always.

Please take a look at this article, which lists every feature I mentioned.

Best Answer

‎03-11-2024 11:33

In response to EstuardoFitbit

‎03-11-2024 11:33

Thank you. None of those are turned on, and I have done nothing differently. The Fitbit has stopped holding a charge. 

Best Answer

‎03-12-2024 06:29

In response to Painting101

‎03-12-2024 06:29

Hi, welcome to the Fitbit Community forums, @Painting101.

Thank you for sharing all these details about the inconvenience you've been having with your Charge 5 and for confirming that you already tried a few troubleshooting steps.

I've been informed that you were able to get in touch with the Customer Support team for further assistance with this. In this case, they will let you know how to proceed.

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