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Charge 5 battery is draining within 3 hours

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‎05-13-2024 09:59 - last edited on ‎05-14-2024 03:50 by Fitbit Moderator

‎05-13-2024 09:59 - last edited on ‎05-14-2024 03:50 by Fitbit Moderator

I woke up last wednesday that my charge 5 have black screen. After a day of continuously restarting it, it managaed to turned On. With a surprise of draining a full charge in 3 hours, before I usually charge it once a week or even after 8 days. My question is how can I file for a replacement and what do I need to submit?

Moderator Edit: Clarified subject

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3 REPLIES 3

‎05-13-2024 12:13

‎05-13-2024 12:13

Hello @Jerosel84 

You should contact Fitbit support (<-- click link) about requesting a replacement as well as what documentation needs to be submitted.

Rieko | N California USA MBG PE

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0 Votes

‎05-14-2024 03:52

In response to RiekoC

‎05-14-2024 03:52

Hi there, @Jerosel84. Thanks for stopping by in the Fitbit Community Forums and sharing the details about the issue with your Charge 5. I understand where your concern is coming from. 

I've seen you contacted our Support Team just right after posting here and they've already assisted you. If you have any questions regarding the outcome of your case, please don't hesitate to reach out to our team again. Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly. 

@RiekoC Thanks for your input! 

Maria | Community Moderator, Fitbit


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Best Answer

‎05-14-2024 18:16

‎05-14-2024 18:16

Hi @Jerosel84 youre experiencing these problems because Fitbit released a faulty firmware update. None of their suggestions on fixing your device will work. If you contact support and your device is out of warranty they will most likely give you 50% off a new one but if it’s in warranty they will send you a new one.

Best Answer